Privacy Policy

Ensign (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected via our website.

Information We Collect

We collect information that allows us to communicate with you and improve our digital services:

  • Personal Information: Your name, job title, company name, email address, telephone number and any other information that you voluntarily submit via our contact forms.
  • Usage Data: Via HubSpot and Google Analytics, we may capture your IP address, pages visited, visitor source, device type, user journey, and time spent on the site.
  • Sensitive Data: We do not intentionally sensitive information (as defined in the Privacy Act 1988 (Cth)) through this website. If such information is inadvertently collected, it will be handled in accordance with this policy and the applicable law.

Purpose of Collection

The data collected is used solely for:

  • Marketing & Communication: Responding to your inquiries about our chemical manufacturing, aerosol, and food technology services, and sending you marketing communications about our services where you have consented or where otherwise permitted by law.
  • User Experience: Making the website more user-friendly and customer-centric.
  • Analytics: Understanding market interest in our tanning, sun care and emulsion innovations.

Data Storage and Security

We take the security of your data seriously:

  • Storage: Your personal information is stored on secure HubSpot servers located in Australia.
  • Protection: We implement industry-standard security measures to prevent unauthorised access, disclosure, or loss of your data.

We take reasonable steps to protect personal information from misuse, unauthorised access, modification or disclosure. In the event of a data breach, we will comply with our obligation under the applicable Notifiable Data Breaches scheme.

Overseas Disclosure

We may disclose information to third-party service providers located outside Australia including in jurisdictions in which our service providers operate. We take reasonable steps to ensure that any overseas recipient handles personal information in a manner consistent with the APPs.

Third-Party Sharing & Cookies

  • No Third-Party Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.
  • Cookies: We use cookies to enhance your experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

Anonymity

Where practicable, you may interact with us anonymously or using a pseudonym, however in many cases we will require your personal information to respond to your query.

Access, Correction, and Opt-Out

You have the right to access the personal information we hold about you or ask us to delete it. If you receive marketing communications from us, you may opt-out at any time using the "unsubscribe" link in the email.

You may also request correction of your personal information by contacting us using the contact details below.

Complaints

If you believe that we have breached the APPs, you may contact us using the details below. We will investigate your complaint and respond within a reasonable time.

Privacy Officer & Contact

For questions regarding this policy or to update your information, please contact our Privacy Officer:

Attn: Andrew Fast

Email: info@ensignlab.com.au

Location: Melbourne, VIC, Australia

Terms and Conditions

This Privacy Policy should be read in conjunction with our website Terms and Conditions.

Amendments

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The "Effective Date" at the bottom of this page will be updated accordingly.

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